Frequently asked questions

Two options: message us on WhatsApp at +33 7 57 81 10 31 (text only), or send us a message through our contact form. To help us reply faster, remember to include your order number.

We reply within 24 to 48 hours, Monday to Friday from 9:30am to 6:30pm (Paris time, excluding weekends and public holidays). Messages sent at the weekend are handled on Monday.

We deliver to France (including Corsica and the overseas territories) and to many countries in Europe, including the United Kingdom. The delivery options available for your country are shown at checkout.

And for the rest of the universe, we cover the Unicorn galaxy, planet Alpaca and the Great Otter constellation.

In France: Mondial Relay pick-up point €3.90, free from €35; home delivery with Colissimo €5.90, free from €50.

For other countries, delivery costs are shown at checkout, where you choose your delivery method.

Your order is prepared and shipped within 48 to 72 hours (excluding weekends and public holidays), then delivery usually takes 2 to 3 days in France (a little longer for other countries). Our favourite postman, Jean-Jacques, got new trainers to go even faster.

As soon as your parcel leaves our warehouse, you'll receive a shipping confirmation email with your tracking number. You can also find your orders and their tracking in your account (account icon at the top right of the site).

Take a look in your spam or promotions folder, our emails sometimes hide there. Still nothing? Message us on WhatsApp at +33 7 57 81 10 31 (text only) or through the contact form with the name and email used for the order.

Maybe, if our warehouse hasn't prepared your order yet. If you're faster than a galloping unicorn, message us right away on WhatsApp at +33 7 57 81 10 31 (text only) or through the contact form with your order number and the correct address. Once the parcel has shipped, unfortunately we can no longer change it.

Unfortunately not: once an order is confirmed, we can't add or remove items. You can, however, place a new order.

Yes, as long as our warehouse hasn't prepared it yet: contact us as soon as possible on WhatsApp at +33 7 57 81 10 31 (text only) or through the contact form, and we'll refund you. If the parcel has already shipped, we can no longer cancel it, but you can return your products (see the Returns section).

Click the account icon at the top right of the site and enter your email address. You'll receive a 6-digit code by email: enter it and you're in. No password needed, and if you didn't have an account yet, one is created automatically.

Good news: there are no more passwords! To log in, just enter your email address and the code you receive by email.

Make sure you log in with the same email address you used for your orders. If they still don't show up, write to us through the contact form.

Send us your request through the contact form with your order number, and we'll email you your invoice.

Enter your email in the Newsletter field at the bottom of any page of the site. You'll get early access to new products and our exclusive offers.

Yes, within 14 days of receiving your order. The product must be intact and in its original packaging.

A product bought on our site is returned to us; a product bought in a store is returned to the store where you bought it (our customer service doesn't handle in-store purchases).

First let us know through the contact form (reason: “Complaints”), including your order number. Then send your parcel to:

MERCI HANDY
25 rue du Château Landon
75010 Paris
France

Credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Shop Pay.

Yes. Payment is made on a secure, encrypted page, and we never have access to your bank details. Not even a hacker from a neighbouring galaxy could find them.

At checkout, enter your code in the “Discount code or gift card” field, then click “Apply”. Check that the discount shows in the total before paying. Codes can't be entered in the cart, only at checkout.

Unfortunately, we can't apply it once the order has been confirmed. Keep it for your next order!

Yes, regularly! To make sure you don't miss anything, sign up for our newsletter at the bottom of the page.

Yes: the Rainbow Card, our gift card, is available in the Gift card category. You can use it at checkout, in the “Discount code or gift card” field.

We don't send free samples, but some products come in a small format so you can try them, like our spot patches in sample size.

At Sephora, Monoprix, Marionnaud, Nocibé, Printemps, Galeries Lafayette… and in our showroom at 25 rue du Château Landon, 75010 Paris.

Write to us through the contact form, choosing the “Partnerships/Press” reason, with a link to your social media. We'll get back to you if your world matches ours.

All our openings (internships, work-study, fixed-term and permanent contracts…) are on our Welcome to the Jungle page.

Unfortunately, we don't have any promotional items to send.

A brand born in Paris with a simple idea: make the ordinary extraordinary. Effective, clean, colourful skincare you'll want to show off.

Nope! They're emollient beads, designed by Merci Handy to soften your hands during and after use. Merci who?

Definitely not! Our gels are for hands only. We're counting on you.

We don't recommend them for children under 6.

Never. Our products comply with European Regulation 1223/2009, which bans animal testing, and we don't sell our products in countries that require it. We love unicorns, but we love all other animals too.

It all starts in Paris, in the 10th arrondissement, where we design our formulas and bottles. They're then made by partner laboratories, under the supervision of our teams.

For best results, we recommend using your products within two years. But we know you: they'll be gone long before then!