Where's my parcel?
The easiest way: your account, where every order shows its status and tracking link. You can also track your parcel directly with the carrier.
- Prepared within 48 to 72 hoursExcluding weekends and public holidays.
- Delivered in 2 to 3 days in FranceTo a Mondial Relay pick-up point or to your home with Colissimo.
- Your tracking numberIn your shipping confirmation email (check your spam folder).
A problem with your delivery? Write to us.
Track my order
From your account
Log in with your email address (we send you a code, no password needed) to see the status and tracking of every order.
See my ordersLa Poste / Colissimo parcel
Enter the tracking number from your shipping email.
Mondial Relay parcel
Quickest: the tracking link in your shipping email. Otherwise, use your tracking number and postcode on the Mondial Relay website.
Track on Mondial Relay
