Privacy policy

We use your information in different ways. The tables below explain how we use each type of information.

Your name and contact details

How we use your name and contact details	Why?
So that Jean-Jacques the postman can deliver your order	By keeping this information, we can pass it on to our logistics partner, who in turn passes it to the postal services so they can deliver your order of love
To send you love letters by email or text about Merci Handy news and new products	We need to keep and use this data to keep you up to date with all our projects. We only send you this information with your permission.
To find you when we have updates on your order(s) or when you have questions about them.	We need this information to identify your previous orders among those of our other customers kittens.
To stop the bad guys from committing fraud.	To detect fraud and protect you (and Merci Handy) against it. It's a shame, but it's essential.
To show you Merci Handy ads while you browse the web.	So you can see our new products, our offers, and the products you added to your cart but didn't have time to order.

Your date of birth

How we use your date of birth	Why?
To stop the bad guys from committing fraud.	To detect fraud and protect you (and Merci Handy) against it. It's a shame, but it's essential.
To send you love letters by email or text on your birthday.	We need to keep and use this data to know when to wish you a happy birthday (or half-birthday, that's just how we are). We only send you this information with your permission.

Purchase history and saved items

What you've bought and what you've put in your cart without completing your order.

How we use your purchase history and saved items	Why?
To suggest the products you're most likely to love with all your heart.	To make sure we offer you the most relevant products, and to stay ahead of the competition.
To provide support and handle returns.	We do this to fulfil our side of the contract with you and make everything as easy as possible for you.
When you add products to your cart but don't complete your order, we remember what's in your cart.	So you can easily complete your order on a later visit.

Every time we've talked

The sweet (or not so sweet) words you've sent us on social media, by email…

How we use your contact history	Why?
To provide support.	Just like in love, we try to be as helpful and available as we can for you.
To train our staff.	So that when you contact us, you get the best possible customer service.

Information about your phone or computer and how you use our website

When you browse Merci Handy, we collect information such as the pages you visit, how long you spend on the site, the type of device you use and your IP address. Don't worry, this data doesn't allow us to identify you personally: we just know that someone visited the site and did this or that.

How we use information about your phone or computer and how you use our website	Why?
To improve our website to better meet your expectations.	A bit like when you check out your date before meeting up. We want to look our best for you.

Information about accounts you link to us

That's when you sign up with your Facebook account on mercihandy.com.

How we use information about accounts linked to us	Why?
To let you easily create an account on our site.	To make your experience on our site easier

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions	Why?
To run surveys, competitions and promotions.	If you don't register to take part, we can't find you when you win.

We love freedom too much to tell you that you have to provide personal information. That decision is entirely yours (and your parents' too if you're under 18). However, if you don't, in some cases you may not be able to buy on the site, and we won't be able to guarantee you the best customer experience. But whatever you choose, it's your choice and we respect it.

We do not and will never sell your personal information. That's a promise we make to you.

However, to give you the best possible experience, we share some information with trusted partners who, like us, are committed to protecting and using your personal data in accordance with the law and, above all, with your choices on the matter. The types of partners we work with are described below:

• Companies that help get your order to you, such as payment providers, warehouses, order pickers and delivery companies.
• Professional service providers such as marketing agencies, advertising partners and website hosts who help us run Merci Handy.
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help prevent fraud.
• Companies you have approved, such as social networks (if you choose to link your accounts with us).

If, and only if, you have given us permission, we will send you marketing messages by email and/or text to tell you about brand news or help you find our products.

How to stop receiving marketing messages from Merci Handy

You can easily stop receiving our marketing messages at any time. To do so, simply:

• Go to your account and click “Unsubscribe”.
• Click the “unsubscribe” link in our emails.
• Contact our customer service

As soon as we receive your request, we update your profile so it is excluded from our future mailings.

Important: even if you unsubscribe from our marketing messages, you will still receive important messages about the shipping of your order.

Stopping marketing messages will not stop service communications (such as order updates or news about an activity you've shown interest in at Merci Handy).

The Merci Handy FR mobile messaging service (the "Service") is operated by Merci Handy ("Merci Handy FR", "we", "us" or "our"). Your use of the Service constitutes your acceptance of these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service after the effective date of any such changes constitutes your acceptance of those changes. By consenting to Merci Handy FR's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Merci Handy FR through your wireless provider to the mobile number you provided, even if your number is registered on any national or federal do-not-call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts and information (e.g. order updates, account alerts, etc.). Promotional messages may include promotions, specials and other marketing offers (e.g. cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Merci Handy FR. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt out of the Service at any time. Text the single keyword STOP to Merci Handy or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless you request otherwise. If you have subscribed to other Merci Handy FR mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to Merci Handy or email hello@mercihandy.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy.

You may have already noticed that we also advertise online to keep you up to date with our news and to help you discover and find our products.

Like many other companies, we target you based on certain criteria to try to show you the offers you're most likely to be interested in. When we think an offer is right for you, we display it using banners or other digital ad formats. We do this through various technologies, including digital marketing networks and the use of web beacons, pixels, tags and cookies, as well as services offered by certain websites and social networks.

We don't want to bother you while you browse, so we rely on information we have about you, your previous visits to the Merci Handy site, or image or video banners you've clicked on in the past.

Some of the information we collect about you is stored on partners' servers located in Canada and the United States. These countries have not adopted personal data protection measures equivalent to those of the European Commission. Nevertheless, we protect the confidentiality of this data and your rights by relying on the standard data protection clauses put in place by the European Commission. To find out more, you can visit this page:

http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087

Merci Handy is committed to respecting your rights. Here's a list so you can exercise them:

• The right to be informed about how your personal data is used (that's what this page is all about).
• The right to access and know the personal data we hold about you.
• The right to ask us to correct inaccurate personal data we hold about you.
• The right to ask us to delete your data, or to stop processing or collecting it, in certain circumstances.
• The right to stop direct marketing messages, which you can do from [[My account]] or by contacting us directly by email (hello@mercihandy.fr).
• The right to ask us to transfer your data to you or to another service provider.
• The right to complain to your data protection regulator (in France, this is the CNIL, the Commission nationale de l'informatique et des libertés).
• If you'd like to exercise your rights, make a complaint or just ask a question, feel free to contact us directly by email: hello@mercihandy.fr

We may occasionally need to update this page to comply with legal requirements set by public authorities, or to give you more information about how we process your data.

In the event of major changes, we will clearly announce on our website and by email that we have updated our privacy policy.

We use cookies on our website.

Cookie policy

When you browse the Merci Handy site, cookies are placed on your computer or smartphone. These cookies help us manage your experience with Merci Handy as smoothly as possible by remembering your display settings and collecting browsing and usage statistics for the site.

This page helps you understand how cookies work and how to manage them.

What is a cookie?

A cookie is a text file placed on your computer or smartphone when you visit a website. Its purpose is to collect information about your browsing and to offer you services suited to your device (computer, mobile or tablet). Cookies are managed by your web browser.

Setting up your web browser

You can choose to disable these cookies at any time. Your browser can also be set to notify you of cookies placed on your computer and ask whether you want to accept them. You can accept or refuse cookies case by case, or refuse them all.

Please note that these settings may change how you can access our content and services that require cookies.

To manage cookies in the way that best suits you, we invite you to set up your browser with the purpose of each cookie in mind.

• Cookies in Microsoft Internet Explorer:

  1. Open the “Tools” menu, then “Internet Options”.
  2. Click the “Privacy” tab.
  3. Select the level you want using the slider.
  
  

• Cookies in Mozilla Firefox:

  1. Open the Mozilla Firefox menu, then “Options”.
  2. Click the “Privacy” icon.
  3. Find the “Cookies” menu and select the options that suit you.
  
  

• Cookies in Safari:

  1. Open the Safari menu, then “Preferences”.
  2. Click “Privacy”.
  3. Under “Block cookies”, select the level you want.
  
  

• Cookies in Chrome:

  1. Open the Chrome menu, then “Settings”.
  2. Click “Show advanced settings”.
  3. In the “Privacy” section, click the “Content settings” button.
  4. In the “Cookies” section, select the options that suit you.

We're always happy when you write to us. Even more so when something bothers you or you feel we're not living up to expectations, because you help us improve every day.

If:

• You have questions or comments about this page.
• You'd like us to stop using your personal data.
• You want to exercise one or more of your rights (see “Your rights”) or make a complaint.

Don't hesitate to get in touch. We'll be happy to talk with you and help as best we can.

To contact us, you can:

• Email us at: hello@mercihandy.fr

• Write to us at the following postal address:

  Merci Handy

  71 Rue du Faubourg Saint-Martin

  75010, Paris

  France